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Rich Herbert

Entrou em 15 de abr. de 2021

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Última atividade em 27 de fev. de 2025

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Rich Herbert comentou,

Comentário na comunidade Q&A - Tickets and email

Hi Jacob the Moderator and Alan Peterson

Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this. 

Subject - Onboarding Request ABC|123


{
   "ticket": {
       "custom_fields": [
           {
               "id": 19626217318541,
               "value": "{% assign parts = ticket.title | split: "|" %}"
           }
       ]
   }
}

Thanks!

Rich

Exibir comentário · Editado 26 de fev. de 2025 · Rich Herbert

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Rich Herbert criou uma publicação,

Publicação Q&A - Tickets and email

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

Editado 12 de fev. de 2025 · Rich Herbert

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Rich Herbert comentou,

Comentário na comunidade Feedback - Voice (Talk)

Thanks Sean - Rich from Comcast tossing some support for this. It would be wonderful to have the ability to adjust this or disable it completely.  

Exibir comentário · Publicado 24 de jan. de 2025 · Rich Herbert

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Rich Herbert comentou,

Comentário na comunidade Feedback - Admin Center

Totally agree, this is absolutely needed for large scale webhook use. 

Exibir comentário · Publicado 07 de dez. de 2024 · Rich Herbert

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Rich Herbert comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Adding support for this feature as well. It's confusing for end users. 

Exibir comentário · Publicado 25 de nov. de 2024 · Rich Herbert

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Rich Herbert comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!

Exibir comentário · Publicado 28 de fev. de 2024 · Rich Herbert

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Rich Herbert comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 here - we would really benefit from this feature!

Exibir comentário · Publicado 17 de jan. de 2024 · Rich Herbert

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Rich Herbert comentou,

ComentárioUsing Built by Zendesk apps

Hi Gabriel, 

We don't have any custom statuses enabled that I know of. 

Thanks!

Exibir comentário · Publicado 06 de jun. de 2023 · Rich Herbert

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Rich Herbert comentou,

ComentárioDeveloper updates

Hi there, 

Will this take effect in Zendesk Sandbox environments at the same time?

Thanks!

Rich

Exibir comentário · Publicado 05 de jun. de 2023 · Rich Herbert

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Rich Herbert comentou,

ComentárioUsing Built by Zendesk apps

Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?

Exibir comentário · Publicado 05 de jun. de 2023 · Rich Herbert

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