Justin Graves
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Justin Graves comentou,
@Robin - Thanks for the feedback. I think I'm going to use an 'About' field after all since Forms are not searchable. I'm glad you brought that up because it would definitely get cumbersome. What I...
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Justin Graves comentou,
Has anyone considered using the Ticket Form field instead of an About field. Since we use the Form field to display the custom ticket fields relevant to the ticket already, it seems like we should ...
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Justin Graves comentou,
Yes. The new system worked much better. We went down to 1 helpdesk group and that provided some much-appreciated sanity. I'll also say that my statement about needing a triage person when we go...
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Justin Graves comentou,
Annastashia- I know this doesn't solve your root problem but I thought I'd chime in with a method for speeding up and standardizing the ticket subject lines. You would create a custom drop-down fi...
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Justin Graves comentou,
We would also like to see this implemented. Our use case is that we have certain agents who specialize in something, say cell phone ordering, and get CCd by our end users when those end users emai...
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Justin Graves comentou,
This would be helpful for us as well.
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Justin Graves comentou,
This would be helpful for us as well. What about this as a solution: Lets say we have a "bad" org that was created on accident with junk data in it and a "good" on with all of the proper data. We...
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Justin Graves criou uma publicação,
What NOT To Do With Groups
I'm going to share what NOT to do -- assuming you are a company like ours. I am in the IT department and we have about 15 techs, 10 of which are "front line" Help deskers as we call ourselves. We...