Ann Howard

We would like this feature for the same reasons that other people have already listed.

1. What is the problem? There is not a way to easily review tickets
2. Why is it a problem? Our customers want to be able to easily review tickets.
3. How do you solve the problem today? We show them how they can search by organization and sort
4. How would you ideally solve the problem? Have the users be able to select fields and dates that they want to export to reports. IMPORTANT: They should not be able to export internal notes.
5. How big is the problem (business impact, frequency of impact, who is impacted)? Currently, we don't have a lot of customers requesting this but we have had people ask for it now and then. I anticipate this will be a growing concern. 

Thanks