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Elizabeth Cochran
Entrou em 15 de abr. de 2021
·
Última atividade em 26 de mar. de 2024
Senior Director of IT & Reporting, University of New Mexico in Albuquerque
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Atividade mais recente por Elizabeth Cochran
Elizabeth Cochran comentou,
HELP. How can we permanently disable the apps panel from being visible. It takes up space that we need and we do not and will not be using the apps panel at our organization. Thank you! Elizabeth @ UNM Foundation
Exibir comentário · Publicado 26 de mar. de 2024 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Bummer. Thanks, Lisa!
Exibir comentário · Publicado 05 de mar. de 2024 · Elizabeth Cochran
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Elizabeth Cochran comentou,
How do we permanently disable the context panel?
We do not use and it takes up real-estate. We don't want to have to hide it every time we view a ticket.
Thanks!
Elizabeth
Exibir comentário · Publicado 05 de mar. de 2024 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Is there a way from hiding the right-hand panel when viewing a ticket?
For all agents?
Thanks! Elizabeth
Exibir comentário · Publicado 04 de mar. de 2024 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Well-said, Chris Curlett. We use Zendesk for internal customers only, as well. We have 30 agents of our 97 total staff. It would be great to know how we are all doing within our operations collaboration and such. I want this so much. I do not want a 3rd party app, either, as some responders have suggested. Fingers crossed for this functionality in 2024!
Exibir comentário · Publicado 21 de dez. de 2023 · Elizabeth Cochran
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Elizabeth Cochran comentou,
@...
This is disappointing to hear. My organization has 26 Agents out of 93 employees. This would be so helpful, as it would help us understand team collaboration and help us have more data for metrics. I know there are several other chats on this topic and wonder why this is not on someone's list to reprogram. Definitely not paying for this option via third-party app.
Let's not celebrate the 10th anniversary of this Community Post! Please! ;-)
Exibir comentário · Publicado 05 de jul. de 2023 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Disappoints me that this is still showing as [Not Planned]. I honestly don't get it!
Exibir comentário · Publicado 02 de dez. de 2022 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Thank you, Scott. I believe there are several similar threads such as this one. Hope this does get traction. I actually ended up disabling this option, as it was unavailable to all of our staff. We have less than 90 employees and 23 are agents!
Exibir comentário · Publicado 11 de out. de 2022 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Hi, Lenka. Thanks for sharing.
Is it free? I appreciated Zendesk having an integrated solution. I did not want to bring in a 3rd party app, if I could help it, but...
I honestly do not understand how this is not a straightforward programming request. We use Zendesk for INTERNAL ONLY incident and request management for Finance, IT, and Records Processing. So, in a small organization of 83 people, we have 22 agents. Agents are customers many of the time, as well.
I'll keep my fingers crossed for Zendesk!!
Exibir comentário · Publicado 08 de jun. de 2022 · Elizabeth Cochran
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Elizabeth Cochran comentou,
Hello, Amisha Sharma.
We do not see the option to modify text color in our environment.
Was this implemented for all Zendesk flavors?
Thanks! Elizabeth
The University of New Mexico Foundation
Exibir comentário · Publicado 09 de dez. de 2021 · Elizabeth Cochran
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