Coty Inc.

1. Comunidade
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi @Trapta,   You tips is awesome ! Works for French now. :D Additional question : how can I make this description appear in my web widget as well ? Kind regard, Ly

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• Coty Inc.
• Criado 7 de abril de 2018 11:57
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Additional question : how can I make this description appear in my web widget as well ?

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• Coty Inc.
• Criado 7 de abril de 2018 09:30
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi @Trapta,   Thank you so much for your tips : it works. However it works for all languages except French, any idea why ? Her is the link of my HC : https://e-education.zendesk.com/hc/fr/requests/...

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• Coty Inc.
• Criado 7 de abril de 2018 09:28
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi Vladan, I have verified, no line break at the end&beginning of my string in the DC item. Here is the link of my HC : https://e-education.zendesk.com/hc/en-us/requests/new  Many thanks, Ly

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• Coty Inc.
• Criado 7 de abril de 2018 09:20
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

hi Vladan,  My text is the following : Please attach as much screenshots / printscreens as possible to illustrate the issue If I only use that text without the dynamic content, it works perfectly. ...

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• Coty Inc.
• Criado 6 de abril de 2018 10:07
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Help!!! I am trying to use dynamic content for the attachment field description but it does not work. WHY ? :( My dynamic content is  {{dc.attachment_system_field_description}} The code I am using ...

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• Coty Inc.
• Criado 3 de abril de 2018 20:34
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

hi Trapta, thank you very much ! I have figured this out and it works well :) $('.request_cc_emails').hide(); Mix up with the field id before.  

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• Coty Inc.
• Criado 30 de outubro de 2017 14:19
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

Hi everyone,   Thank you for the useful article. How about hiding the CCs field ? I have tried the following but it is not working:   if (window.location.href == "https://e-education.zendesk.com/hc...

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• Coty Inc.
• Criado 30 de outubro de 2017 10:55
• 0 voto