David McKnight

1. Support
2. ...
3. Attachments and CCs
4. How can I download all attachments in a ticket?

OK, I think my solution for this until Zendesk offers this function is to have the client access an Office 365 SharePoint folder in the browser and upload images to that folder. Still would prefer ...

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• David McKnight
• Criado 16 de setembro de 2022 00:30
• 0 voto

1. Support
2. ...
3. Attachments and CCs
4. How can I download all attachments in a ticket?

I just looked at the API dump of the ticket, and I could write some code to parse everything from the content_url, but what a pain. You should already have a function that already does that. I am g...

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• David McKnight
• Criado 16 de setembro de 2022 00:26
• 0 voto

1. Support
2. ...
3. Attachments and CCs
4. How can I download all attachments in a ticket?

I just downloaded almost 100 jpg files from a client's support ticket, and had to do it one-by-one-by-one-by-one-by-one... Click on the image, click the download button, point browser to where the ...

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• David McKnight
• Criado 16 de setembro de 2022 00:12
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Agreed.

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• David McKnight
• Criado 11 de maio de 2016 17:11
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

So, we're talking about two ways to accomplish the same thing. You bookmark the root login page (or type the lengthy URL). Zendesk takes you to the login page, routes you to the default Help Cente...

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• David McKnight
• Criado 11 de maio de 2016 16:53
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I think Olof, the complaint is that if the dashboard is the first thing our agents see, to not make it useful to them is a waste. I agree with that. And I also see that both for those who are power...

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• David McKnight
• Criado 11 de maio de 2016 16:35
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

So Samantha and Jodi, another clarification. You say you have more views than the left-hand Views panel can display. How does that apply to the dashboard view? That seems more a weakness of the Vie...

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• David McKnight
• Criado 11 de maio de 2016 16:20
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

We've been using Zendesk for a little more than a year, and like it a lot. I have tried searching a few times to attempt to understand what data actually drives the dashboard -- and I agree, if you...

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• David McKnight
• Criado 11 de maio de 2016 00:52
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

We use views a lot to highlight specific groups of tickets, so this would be easy to highlight "new" tickets assigned to an agent. I start with a macro that sets the first few characters in the ti...

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• David McKnight
• Criado 16 de abril de 2015 00:25
• 1 voto