Edwin Schukking

1. Comunidade
2. Tips from users - Zendesk Suite
3. Automatically Adding Colored Notes in Articles Based on Article Keyword

Hi Daniel, this would indeed be helpful for our end-users! Since we have a multi-language setup, would it also be possible to add more than one trigger word per class? Kind regards,Edwin  

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• Edwin Schukking
• Criado 22 de junho de 2017 10:29
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center - Change default placeholder text in your Search Box

I will, Jessie. Our DEV team is looking into this solution and I will surely let you know whether this worked for us!

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• Edwin Schukking
• Criado 12 de julho de 2016 17:59
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center - Change default placeholder text in your Search Box

Thanks, Iggy. I will try your suggestion!

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• Edwin Schukking
• Criado 29 de junho de 2016 09:38
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center - Change default placeholder text in your Search Box

We have a multi-language setup and I have tried to implement the JS as described in this thread, but the text in the search box did not change: // START change search box text// Edwin Schukking 201...

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• Edwin Schukking
• Criado 21 de junho de 2016 07:44
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

This is great, thanks.

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• Edwin Schukking
• Criado 2 de maio de 2016 07:44
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

@AndrewJ: You're tutorial really helped, thanks!

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• Edwin Schukking
• Criado 2 de maio de 2016 07:44
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

  @AndrewJ: So I should look into HTTP targets and the article you mentioned to have the cc in the tickets automatically removes (different from blacklisted). Correct?

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• Edwin Schukking
• Criado 29 de abril de 2016 07:46
• 0 voto