Akshath Sapalya
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Akshath Sapalya comentou,
The "Updates to your tickets" feed is a very important feature which is now hidden in a corner of the dashboard. If this gets a separate place in the navigation menu it will help the agents to trac...
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Akshath Sapalya comentou,
A feature that has been requested by many of our agents is to be able to delete an update in the dashboard once they have completed the required action on the ticket. This will allow the agents to ...