Joe Conti
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Joe Conti comentou,
Hi Katarzyna Karpinska - I have been following this request for years (literally). How did this go from the ability to COPY or DUPLICATE an article (the subject of this thread) to something you ar...
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Joe Conti comentou,
After a few years, I am going to "unfollow" the article because obviously Zendesk is not taking action on this. Have fun recreating articles instead of duplicate/copy!!!!
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Joe Conti comentou,
If you go through the workflow as a Zendesk support admin and you want to create a Macro, you will see how convoluted the process is. The other items still available on the left nav are limited uti...
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Joe Conti comentou,
As a software development firm, we understand the challenge of juggling priorities. In looking at this from the value versus level of effort perspective, where does Zendesk sit? Is it not valuable ...
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Joe Conti criou uma publicação,
How do I create a trigger to notify me when a ticket is updated with an internal note?
RespondidaAs a support manager, I'd like to be notified when any of my agents add an internal note to a ticket. Typically the internal notes are questions about how to respond, how to solve the issue, etc. ...
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Joe Conti comentou,
Yes duplicating an article would be very helpful.