Natalie Doran
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Atividade mais recente por Natalie Doran-
Natalie Doran comentou,
"Zendesk's vision for the future of our product focuses on continuity, consistency, and clarity. By that nature, our Agent Workspace is a reflection of an omnichannel experience that's scalable acr...
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Natalie Doran comentou,
I just forwarded an email thread from outlook to the support email. The first 10 responses in this chain were in outlook. It is beyond ridiculous that to follow this ticket thread, you have to star...
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Natalie Doran comentou,
Another voice chiming in - this simple change has made working within Zendesk (where nearly 70% of our tickets are via the email channel, most of them with 3 replies or more) incredibly aggravating...
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Natalie Doran comentou,
This thread is now more than 2 years old and it's been more than a year since the last Zendesk employee commented on it. Can we get any sort of update at all?
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Natalie Doran comentou,
Do we have any updates on this? Is this on the roadmap?
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Natalie Doran comentou,
Hi Nicole, Thanks for the information about the flags, I appreciate it. Did you ever hear back from the Talk team if there are any updates?
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Natalie Doran comentou,
Here is another real-life use case, that happened this morning: I am leaving for the airport in the next two minutes. My laptop is packed away in the car. I just got served a support call. I am our...
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Natalie Doran comentou,
Can we have an update on this? Is it on the roadmap at all?
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Natalie Doran comentou,
Any update on this? To expand on our use case, since we're a small company our support team has a lot of responsibilities that would belong to other departments in larger organizations. In addition...
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Natalie Doran comentou,
Hi Caroline, That parameter wouldn't particularly help us, I'm afraid - like I said, we have a pretty low call volume. (We've only had three calls today, which admittedly is a slow day for us.) It ...