Isaiah Henry

I disagree with Nicole as well. We should have the ability to either show Open for those that want to but for those that want the end users to be able to see the On Hold status we should be able to have that ability for our end users. 

Not everyone works the same but based on this thread it should have been enough to warren a change in the help center. 

Hi, 

Seeing that this thread has been open for son long is there any update on if this will be a possible enhancement that would be done in the Help Center?

It seems to benefit a lot of clients. 

Hello, 

We have 4 different Brands with End Users that use the Help Center and this will be very helpful to our organization. 

It would be essential for the end user to see the On Hold Status instead of just seeing Open. In the Jira application we were using before it allowed the end user to see the different statuses of the ticket so they were aware when it has been escalated to our development team (Main Reason for On Hold Status)

If we can have the functionality in the Help Center that when an agent flips a case to On Hold that the end user see it that would be great. 

Thanks

Isaiah