Adobe Inc f/k/a Adobe Systems Incorporated

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

I'm facing yet another merger among our customers, and I have close to 300 end users across these Orgs, with active tickets. As it stands, we have no clean way of handling this. This is a major sho...

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• Adobe Inc f/k/a Adobe Systems Incorporated
• Criado 20 de janeiro de 2017 20:38
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

+1

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• Adobe Inc f/k/a Adobe Systems Incorporated
• Criado 1 de fevereiro de 2016 20:54
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

IMO, this is related to the other long standing thread on customer subscriptions here: https://support.zendesk.com/hc/en-us/community/posts/203447356-Help-Center-Allow-End-users-to-Subscribe-to-Org...

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• Adobe Inc f/k/a Adobe Systems Incorporated
• Criado 14 de agosto de 2015 20:04
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Another +1 for adding a simple text field for CCs to the triggers. I have triggers set up for each org we are working with, and they want their org PMs to be copied on all tickets, but as of now, t...

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• Adobe Inc f/k/a Adobe Systems Incorporated
• Criado 14 de agosto de 2013 03:17
• 0 voto