Katrin Geske

Hi Prakruti,

I entirely agree with Aswin. Having missed chats is a very bad user experience.

Moreover, we work with multiple departments. I have to take every department out manually and remember to put them in later again, resp. I have to deactivate the user and then reactivate him again. This is a very annoying work around which easily leads to errors. 

Before becoming a Zendesk user, I was using a different chat provider with a different CRM - there I had this option to log off users easily and also manually switch around departments. Very important for real time management. Would be great if you guys would consider this kind of feature. Thanks!

It would be great to have some kind of management feature/panel that allows admins to log out agents from chat. This same panel could for instance be used to switch around agents from one to another department.