Pierre Merrien
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Pierre Merrien comentou,
Also, as the error suggests, you need to tell the trigger what to do next. Assign to: xyz (group) Add Tag: xyz
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Pierre Merrien comentou,
Add the condition: Status: Is Not: Solved That will do it
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Pierre Merrien comentou,
@ Amanda Afraid not, You'll need this step. There's no other option to my knowledge. Pierre
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Pierre Merrien comentou,
Hi All, I posted a possible solution to this some time ago here: https://support.zendesk.com/hc/en-us/community/posts/216284948-Auto-CC-user-s-on-Condition-Ticket-Create- Pierre
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Pierre Merrien comentou,
Hi everyone, If your interested, the post on the CC user option is here: https://support.zendesk.com/hc/en-us/community/posts/216284948-Auto-CC-user-s-on-Condition-Ticket-Create- Regards, Pierre
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Pierre Merrien criou uma publicação,
Auto CC user(s) on Condition (Ticket Create)
There are many different uses for the CC option. The instructions below are just for CC'ing a particular person based on the creation of a ticket where the value of a field is True. I use several C...
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Pierre Merrien comentou,
Ok. Will upload procedure / set-up tommorw now. Need to remove private details. Same time 16:00 GMT Pierre
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Pierre Merrien comentou,
I have a solution for CC-ing any person internal or external based on a custom field. I have achieved this so its automatic, based on the selected value of a field. E.g; Ticket is created > Custome...
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Pierre Merrien comentou,
@Chris Boxsell I have recently implemented something very similar myself from various other posts and snippets. Would you like my documentation and screen shots on how this is achieved? Pierre
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Pierre Merrien comentou,
Hi, Does anyone have any idea how I get the same thing working using a custom field of mine (Drop-down) https://company.zendesk.com/api/v2/tickets/{{ticket.id}}.json+?ticket[collaborators]={{dc.ext...