Brettany Rhodes
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Atividade mais recente por Brettany Rhodes-
Brettany Rhodes comentou,
I'm needing to audit all views and who they are available to. Is there a way to export the views list?
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Brettany Rhodes comentou,
Any update on this feature request for unmerging tickets?
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Brettany Rhodes comentou,
When setting an individual user to Can view all org tickets in their user profiles. Does this user have edit rights to all org tickets or is it view-only access?
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Brettany Rhodes comentou,
We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but th...
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Brettany Rhodes comentou,
Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. Has anyone come up with a work around to send a notificate...
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Brettany Rhodes comentou,
I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. We currently have a trigger created to notify when a ticket is created but not...
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Brettany Rhodes criou uma publicação,
Popup reminder for agents
Our agents need to follow certain guidelines when sending an attachment to our customers. Is there a way to create a popup notification that will give instructions to the agents and force them to c...
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Brettany Rhodes comentou,
I agree, having the option to customize signatures would be a nice feature to have.
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Brettany Rhodes comentou,
I agree, we really need this view so it's easy for our agents to see all the tickets in one place. We have agents that work with multiple teams and need an option to view cc'd/follower tickets by g...
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Brettany Rhodes comentou,
Please add the ability to unmerge tickets.