Ashley Doyle

Thanks Nicole.

Looking forward to see the issue progress.

Hi Nicole,

Thanks for the update - but as the issue is on the backlog for later in the year I have to ask: What are the chances of it getting seen to soon, rather than being pushed back again?

This issue is approaching 5.5 years since it was first opened, and to hear that it's not exactly a priority doesn't give too much hope that it will be seen to any time soon.

What does the Dev team need from the community in order to make this something that will be actioned?

One thing I'm interested in knowing is, why aren't conditional fields a standard feature of Zendesk Support? It's the best way to ensure tickets are assigned to the correct agents when you're dealing with multiple groups/customer types/ brands etc.

Great app, but IMO should be standard.

I'm pretty sure anything I can say about the lack of functionality of the Dashboard has already been said, but the main point I keep coming back to is: this is the first screen a user sees, yet it seems to serve no purpose.

My example is that I have administrator access and am assigned to the same groups as another administrator account - yet their dashboard shows something (standard "updates to your tickets" with a giant list of tickets), and my dashboard shows pretty much nothing (standard "updates to your tickets" yet no tickets listed (unless I click "groups")) - and I can't even make a modification so that I'm seeing the same thing as the other admin. Everything regarding settings of both admin accounts is exactly the same - yet one dashboard is different to another, and nothing can be done to change this. Frustrating is an understatement.

A dashboard should function as a dashboard, be customisable to fit the use of each user. Yet for Zendesk it functions as a lame version of what can be/is accomplished by views.

Really looking forward to @Nicole's update, hopefully coming next week.