CPM BCN Infrastructure

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

Any change should be logged and accessible, this is mandatory to have for all the Zendesk admins!

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• CPM BCN Infrastructure
• Criado 28 de outubro de 2019 13:19
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

+1 This is really urgent for us to have

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• CPM BCN Infrastructure
• Criado 28 de outubro de 2019 12:27
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

I have the same problem with telephone numbers. As is not a drop down I can´t link both.

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• CPM BCN Infrastructure
• Criado 18 de outubro de 2019 12:16
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

Please create a Audit log acording to your product category. Logging group changes, hability to search and export, etc.... 

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• CPM BCN Infrastructure
• Criado 12 de julho de 2019 11:21
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

Yes please! We need to inform our Agents about which reason the user chosed, not only the coment.

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• CPM BCN Infrastructure
• Criado 30 de janeiro de 2019 14:10
• 1 voto