Retouching Academy

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Comments by users not explicitly added to the ticket will be flagged

How come this still has not been addressed by ZenDesk?!This is confusing and customers are clearly specifying why right here.Is this going to be fixed? 

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• Retouching Academy
• Criado 29 de outubro de 2018 21:16
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Customer reply arrives marked as "private note"

This is very confusing, why not add another way to differentiate such emails?

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• Retouching Academy
• Criado 29 de outubro de 2018 21:15
• 0 voto