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Carl West

Entrou em 16 de abr. de 2021

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Última atividade em 29 de jan. de 2025

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ComentárioAttachments and CCs

We have noticed that the CC's have stopped receiving updates recently.  We have not changed our triggers.

 

The use case we have most often is we want to get a ticket “out of the system” to another member of our organization who is not a Zendesk user.

 

For example, if a sales lead comes in through support, we CC our sales team when we reply to the ticket.  They are not longer receiving these.

 

What changed and what do we need to do to restore?

 

Thanks!

Exibir comentário · Publicado 29 de jan. de 2025 · Carl West

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