
David
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David comentou,
Just to echo the concerns of other customers dealing with high ticket volumes. This will impact our workflow for triaging which we do several times a day.
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David comentou,
I completely agree and support this - it would be great to configure sub-types of Light Agent whose permissions are further restricted.
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David comentou,
Am I missing something or is it not possible to distinguish between Web Widget and Web Form as channels within Explore, even though they are recognised as separate channels in Support?I'd really li...
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David comentou,
Me too! I'm reluctant to invest the time in configuring complex flows using Answer Bot for Messaging if we can't use real conversation data as the basis first.
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David comentou,
Another vote for CES in Zendesk please!