Mike Ryan

1. Comunidade
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

We have a similar use case - if someone has set themselves as Unavailable we want to know why - i.e. are they on a meeting, having lunch, on a mobile phone call, etc?

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• Mike Ryan
• Criado 27 de setembro de 2018 00:19
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

Hi Anh / all, There is a simple workaround for this which Catherine has mentioned above but I'll try to make the steps clearer. Basically, you don't need to link the two fields - you can achieve th...

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• Mike Ryan
• Criado 5 de julho de 2018 02:37
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Our use case for this is simple - our staff need to be able to submit the same requests as our customers in an easy to use manner.  We want to be able to direct our staff to a single page where the...

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• Mike Ryan
• Criado 12 de junho de 2018 04:00
• 0 voto