Jérome Mormiche
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Jérome Mormiche comentou,
Same here, I was surprised this functionnality doesn't yet exist in Zendesk. Having more than 100 brands, with half of the articles identical for each brand, being able to duplicate them would save...
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Jérome Mormiche comentou,
Hi, Same behaviour as well and when it's linked to an IVR, it can become very long for the end-user. We currently have one number that plays an almost 1 min message (acceptable) which turns in a mo...