Jim Stratton

I needed this - again - this week.

I'll add a vote for this also.

@Nicole - I would use this a few-to-several times a year.

We would like to be able to do this as well.  I know that the "best practices" recommends "only" suspending the account.  In our case, however, we need an actual working user as the requester in order to get a response to our (e.g., help desk staff) requests for more information, updates, and so on.  For whatever reason, our users are much more likely to respond to such a ticket update if they are the "requester of record" than if they are "only" CCd.

@Drew Wasson - a trigger can send email to a group...can you create a group that is exactly everyone in the organization and then use that group?

1. Is there a plan to add the cc option to macros?

This was requested at least 3.5 years ago (see https://support.zendesk.com/entries/355943).  In those 3.5 years, I have never found any statement from anyone at Zendesk that they are even considering adding that option.