Sean Morrissey

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ellipsis missing when "Forward" from Outlook with no "View original mail" warning

This sounds similar to the lack of support when using google groups as well. I wish Zendesk would listen to how customers use their product. They could develop some great vertical market case studi...

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• Sean Morrissey
• Criado 27 de abril de 2023 01:45
• 0 voto

1. Email
2. ...
3. General questions about email and email template
4. How do I use Google Groups as a support address?

No resolution from Zendesk. After their nice public comment offering to assist, they immediately replied to my support ticket (well 5 days later) saying they do not support google groups and closed...

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• Sean Morrissey
• Criado 23 de abril de 2023 22:42
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Troubleshoot Integration of Ring Central with Zendesk Support

I had the same issue....just call your zendesk sales rep and switch from ring central to zendesk talk. 

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• Sean Morrissey
• Criado 7 de abril de 2023 04:37
• 1 voto

1. Email
2. ...
3. General questions about email and email template
4. How do I use Google Groups as a support address?

For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which ...

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• Sean Morrissey
• Criado 7 de setembro de 2022 04:14
• 1 voto

1. Email
2. ...
3. General questions about email and email template
4. Can I use an email alias, distribution list, or Google Group as a support address?

There appears to be a glitch with the introduction of simplified messaging and/or the new SPAM filtering that has broken google groups seamlessly working with zendesk. 

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• Sean Morrissey
• Criado 31 de agosto de 2022 00:27
• 0 voto

1. Email
2. ...
3. Formatting and customizing your email
4. Implementing simplified email threading for email applications

I have noticed since switching to the new html format that I have an issue with emails that flow through google groups. When I have a ticket and send a public reply that goes to a google group, the...

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• Sean Morrissey
• Criado 20 de julho de 2022 18:10
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

Agreed...We need to see Zendesk step up and add this feature.

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• Sean Morrissey
• Criado 14 de janeiro de 2018 16:08
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...

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• Sean Morrissey
• Criado 20 de novembro de 2017 04:40
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...

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• Sean Morrissey
• Criado 12 de agosto de 2014 02:47
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. A better email template for Zendesk

Ben: Thank you. I really enjoyed this tip and I am using your suggested template. 

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• Sean Morrissey
• Criado 13 de agosto de 2013 02:48
• 0 voto