
Sean Morrissey
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Sean Morrissey comentou,
For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which ...
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Sean Morrissey comentou,
There appears to be a glitch with the introduction of simplified messaging and/or the new SPAM filtering that has broken google groups seamlessly working with zendesk.
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Sean Morrissey comentou,
The new eap seems to show html code for emails with html.... Does not behave this way in old interface. Feel free to call me for tkt examples
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Sean Morrissey comentou,
I cannot open pdf files with the new agent experience enabled. If I toggle the new eap off the pdf opens just fine
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Sean Morrissey comentou,
Agreed...We need to see Zendesk step up and add this feature.
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Sean Morrissey comentou,
Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...
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Sean Morrissey comentou,
@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...
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Sean Morrissey comentou,
Ben: Thank you. I really enjoyed this tip and I am using your suggested template.