Leya Wood

This is a pretty dead post, but I wanted to put a comment as an example of why we would want to have this as an admin feature. 

We just closed a little bit early today for the holidays and one of our agents forgot to log out.  In Zendesk Talk, we have the option to set someone as offline.  However, in Zendesk Chat, we do not have that functionality.  Our Support Hours are currently active, but we're closing early for a day, so it does not make sense for us to change our available hours, especially if it ends up being forgotten after the long holiday.  The fact that as admins we do not have the ability to log someone off of chat when it's available in other Zendesk features seems like a HUGE feature miss. 

It's not a make or break point for many people, but it could be, as evidenced with someone who did not ultimately choose the Zendesk product earlier on in this thread due to this feature miss.  I think for me, it's all about parity with other features and the ability to log people out who forget so that our customers don't have a terrible customer experience.