Deb Kaseman
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Atividade mais recente por Deb Kaseman-
Deb Kaseman comentou,
Searching through suspended tickets would be much easier if there were search criteria, such as by email address or date. I'm spending hours scrolling through suspended tickets trying to locate ema...
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Deb Kaseman comentou,
Our team has the same issue, but the comments "are there" - just not in the body of the email. They can be seen under "Interactions" in the new agent workspace. If you refresh the page, the comment...
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Deb Kaseman comentou,
We've recently switched to the new agent workspace and it's actually slowing down our productivity. It seems that when a ticket is reopened, the customer's reply shows up in the last interaction, b...
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Deb Kaseman comentou,
We're getting this same error - No app before the error: An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator
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Deb Kaseman comentou,
Scheduling daily reports used to be so easy in Insights. With Explore, I now have to generate each daily report, every single day. Takes up a lot of my time setting up and emailing. Would love to s...
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Deb Kaseman comentou,
The contacts we make using the proactive trigger "think" that we know who they are already. Having to ask for their name or email would be super helpful in expediting their requests. Would love to ...
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Deb Kaseman comentou,
We could really use this tool as well. Agents have so much information that they are giving/receiving that they often forget to log out or go invisible. Other users and managers need to know who is...