Tamina

With that being said, I did see Jonathan Herlin's comment earlier about disabling that agent's chat capability to log them out. Will this have any affect on data or anything else? If not that could be a decent workaround. 

My team is considering to switching to Zendesk Chat but during my initial review of the product this was one of the two reasons we did not switch. Its unfortunate to see that the change hasn't been made yet. It would make ZD Chat a much stronger competitor with our current system, LiveChat. 

As Zendesk knows and does studies on, having stellar customer experience is vital for success. Being bopped around from agent to agent would make for a terrible customer experience. Zendesk Talk currently allows for agents to be logged out remotely, I don't fully understand why this feature is not available in chat as well.