Frojon Banwell

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

You or your Admin needs to verify they are indeed "follow-up", Nelson.  If not, then your issue would be something else.  If they are follow-up you might be able to train the users to not choose an...

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• Frojon Banwell
• Criado 29 de outubro de 2018 23:44
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Looking at this again and finding that "Changed from" is an option in Triggers rather than Automations,  But, still does not make sense since a new submission to support+123456 (with 123456 being a...

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• Frojon Banwell
• Criado 15 de dezembro de 2017 18:28
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Garry's solution does not seem possible in my setup.  There is no Status changed from closed, and an email generated from a closed ticket opens a new ticket.

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• Frojon Banwell
• Criado 12 de dezembro de 2017 17:15
• 3 votos