Chipper Digital

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

@... The solution I created does store that feedback in Zendesk as a 'private' comment to the article. You can see the solution here: https://support.zendesk.com/hc/en-us/community/posts/245418027/...

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• Chipper Digital
• Criado 30 de março de 2020 14:30
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Exactly. That piece of code isn't exposed so I can't manipulate it. If I remember correctly, you might be able to redirect users to a feedback form, but it'll navigate the user away from the page. ...

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• Chipper Digital
• Criado 28 de fevereiro de 2020 20:20
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Unfortunately @... that's a Zendesk limitation. Currently, Zendesk doesn't allow comments on articles if a user is anonymous. Since my method leverages using the comment feature in Zendesk, it's no...

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• Chipper Digital
• Criado 28 de fevereiro de 2020 20:13
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Thanks, Yeny! I use that too for my site now so it's good to see it work for others. 

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• Chipper Digital
• Criado 22 de junho de 2018 03:30
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Just to help others, I believe there are two solutions: The first one solution was actually another community post: Request feedback after negative article vote (summarized from original thread). ...

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• Chipper Digital
• Criado 6 de maio de 2018 18:25
• 2 votos