Steve Wiseman
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Atividade recente por Steve Wiseman-
Hi Donato, You can modify the HC so only the submit ticket form is available to customers. Remove the links to the home page and the user won't be able to navigate at all. All you would need to do ...
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Re the discussion on Zendesk HC features. I agree with Tony that Zendesk is possibly not going to compete with the Flare's of this world in terms of an endless list of authoring features. Actually,...
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@Patrick. I don't understand still why you need to C&P articles. Many companies have introduction material that is applicable for trial and paid users. An example initial idea. Why can't you create...
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@Chris. I was just trying to help find a solution to your issues. And we are service company. Forgive me. But the solutions we try and create are meant to save companies money by doing tasks automa...
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@Christian. Thx for the response. Actually I think we are lucky having Christian leading the HC. I shoot him a lot of questions and he's very responsive and understanding. I appreciate no one ever ...
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@Chris. I understand. Talk to me offline, I may have some solutions for you. We have an app, that isn't on the marketplace yet, that does backup of your HC. It's meant for translation so it upload...
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@Michael Great explanation. That's similar to how I was thinking, except you properly thought out the "how". Easy for us tho. Now it's up to Zendesk. But at least you did all the thinking legwork ;...
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@Michael. Good stuff you wrote. I'm not part of Zendesk (but official resellers) so you can't conclude possible Zendesk features from my response. Personally, I'd prefer all content to be managed ...
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I have read the threads and Christian's explanation from Aug 2015. I'm a "content expert". Often we have customers asking to reproduce content in different sections. However, after analysis it's no...
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+1 from us. We have a client asking for this feature. Important to them for the complete customer experience regarding the Zendesk Help Center.