Steve Wiseman
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Atividade mais recente por Steve Wiseman-
Steve Wiseman comentou,
@Maxime. There are often multiple uses for content in an article. Why cannot you just link to the article each time you need it for each feature. I don't believe this reduces the customer experienc...
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Steve Wiseman comentou,
I have a few comments on this thread. @Sue. We have created an app to integrate Zendesk and Madcap Flare. Please see https://sales.contextengage.com/hc/en-us/articles/212287945. App is in beta but...
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Steve Wiseman comentou,
Re the discussion on Zendesk HC features. I agree with Tony that Zendesk is possibly not going to compete with the Flare's of this world in terms of an endless list of authoring features. Actually,...
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Steve Wiseman comentou,
@Patrick. I don't understand still why you need to C&P articles. Many companies have introduction material that is applicable for trial and paid users. An example initial idea. Why can't you create...
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Steve Wiseman comentou,
@Chris. I was just trying to help find a solution to your issues. And we are service company. Forgive me. But the solutions we try and create are meant to save companies money by doing tasks automa...
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Steve Wiseman comentou,
@Christian. Thx for the response. Actually I think we are lucky having Christian leading the HC. I shoot him a lot of questions and he's very responsive and understanding. I appreciate no one ever ...
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Steve Wiseman comentou,
@Chris. I understand. Talk to me offline, I may have some solutions for you. We have an app, that isn't on the marketplace yet, that does backup of your HC. It's meant for translation so it upload...
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Steve Wiseman comentou,
@Michael Great explanation. That's similar to how I was thinking, except you properly thought out the "how". Easy for us tho. Now it's up to Zendesk. But at least you did all the thinking legwork ;...
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Steve Wiseman comentou,
@Michael. Good stuff you wrote. I'm not part of Zendesk (but official resellers) so you can't conclude possible Zendesk features from my response. Personally, I'd prefer all content to be managed ...
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Steve Wiseman comentou,
I have read the threads and Christian's explanation from Aug 2015. I'm a "content expert". Often we have customers asking to reproduce content in different sections. However, after analysis it's no...