Steve Wiseman
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Atividade recente por Steve Wiseman-
I don't want to repeat but I specifically want to relate to Barry's comment re multibrand, variables and conditional text. Zendesk is a great HC but it's not trying to be a full CCMS with all funct...
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@Maxime. Let's say you have Prerequisites, it's normal then to link to other pages. Also, if you have Best Practices, you often list the main topics and link to the relevant sections for the detail...
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@Maxime. There are often multiple uses for content in an article. Why cannot you just link to the article each time you need it for each feature. I don't believe this reduces the customer experienc...
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I have a few comments on this thread. @Sue. We have created an app to integrate Zendesk and Madcap Flare. Please see https://sales.contextengage.com/hc/en-us/articles/212287945. App is in beta but...
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@Donato I mean the thumbnails. Take the Zendesk support page for example. If you removed all the links from the logo and the thumbnails (shown with the red border), a user cannot navigate anywhere ...
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Hi Donato, You can modify the HC so only the submit ticket form is available to customers. Remove the links to the home page and the user won't be able to navigate at all. All you would need to do ...
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Re the discussion on Zendesk HC features. I agree with Tony that Zendesk is possibly not going to compete with the Flare's of this world in terms of an endless list of authoring features. Actually,...
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@Patrick. I don't understand still why you need to C&P articles. Many companies have introduction material that is applicable for trial and paid users. An example initial idea. Why can't you create...
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@Chris. I was just trying to help find a solution to your issues. And we are service company. Forgive me. But the solutions we try and create are meant to save companies money by doing tasks automa...
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@Christian. Thx for the response. Actually I think we are lucky having Christian leading the HC. I shoot him a lot of questions and he's very responsive and understanding. I appreciate no one ever ...