Anthony Stenhouse
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Atividade mais recente por Anthony Stenhouse-
Anthony Stenhouse comentou,
We have a series of Groups that start with a specific identifier and we instruct our Agents to add themselves to these Groups to see specific ticket types. I've just added a new Group within this f...
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Anthony Stenhouse comentou,
Amisha Sharma Thanks to you and the team for rolling this out. I've tested on our end and it appears to be working well.
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Anthony Stenhouse comentou,
I echo the same questions as above - Our team are 100% remote, will they need to make specific changes within their home network? As it's a change at twilio, I suspect nothing needs to be done unle...
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Anthony Stenhouse comentou,
Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?
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Anthony Stenhouse comentou,
The pagination change has been impactful to some of our team members and required alterations to their workflow to try and keep their productivity up. We understand there's reasons for this change,...
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Anthony Stenhouse comentou,
Thank you Christine I've opened API Access to Export Team-Member Data.
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Anthony Stenhouse criou uma publicação,
API Access to Export Team-Member Data
Following the release of Exporting team-member data feature, having the ability to access this dataset programmatically via the API would be a great next step. Something along the lines of making o...
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Anthony Stenhouse comentou,
I think there's room for both options. Each company/team has different workflows and it may not always be possible to use a single distributed email (which is how we are currently managing this).
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Anthony Stenhouse comentou,
Hi Christine, We have code that pulls in data from the Users API and it does what we need, however, I'm more so looking for a way to automate generating this team-member data export. Our current ap...
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Anthony Stenhouse comentou,
Can this be obtained via an API request? I'd like to setup a daily/weekly export to monitor changes and to serve as a backup in the event we see group resets due to Okta issues.