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Marco van Hellenberg Hubar's Avatar

Marco van Hellenberg Hubar

Entrou em 16 de abr. de 2021

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Última atividade em 27 de out. de 2021

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Marco van Hellenberg Hubar comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We would like this feature as well. We are working with multiple Zendesk domains (1 per country we are active in) and have 1 tech team that supports all these different teams. So it is important that all teams can create/link Zendesk tickets to our tech teams Jira board.

Exibir comentário · Publicado 11 de nov. de 2019 · Marco van Hellenberg Hubar

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Marco van Hellenberg Hubar comentou,

Comentário na comunidadeDiscussion - Zendesk on Suite best practices

Hi all,

We are using the play mode quite extensively. Usually an agent uses it from the Home dashboard. However, the play-button disappears from the Home dashboard once an agent clicks on "YOU" or "GROUPS" (so that all open tickets assigned to him/her or his/her groups are visible). Is this something that can be enabled?

Thanks in advance!

Exibir comentário · Publicado 30 de jul. de 2019 · Marco van Hellenberg Hubar

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