Hamish Mexted

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1

• Visualizar comentário
• Hamish Mexted
• Criado 7 de setembro de 2016 23:56
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Hi, sorry without wanting to hijack this thread, does anyone know a developer I could work with to get to the bottom of this CC issue? Thanks!

• Visualizar comentário
• Hamish Mexted
• Criado 29 de agosto de 2016 04:08
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Thanks AndrewJ - I've had a play and can't for the life of me get that to work (although your suggestion is exactly what I want to achieve). I'm a bit out my depth here though so it's a bit of tria...

• Visualizar comentário
• Hamish Mexted
• Criado 9 de agosto de 2016 08:27
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Hi Andrew Thanks for this tip - I really like it. Would it be possible to remove one particular user from a ticket if they've being CCed on the ticket, leaving everyone else on there? For example, ...

• Visualizar comentário
• Hamish Mexted
• Criado 8 de agosto de 2016 03:00
• 0 voto