Simon van de Westerlo

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.  

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• Simon van de Westerlo
• Criado 9 de dezembro de 2015 08:30
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

+1 In our business our customers constantly reorganize and therefore this is needed

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• Simon van de Westerlo
• Criado 30 de janeiro de 2015 12:35
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Is Zendesk going to response anytime ? The last reply was from October 11, 2013 ... Maybe update us about your plans and give a date when we could expect something since the status is Planned. On...

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• Simon van de Westerlo
• Criado 2 de julho de 2014 06:10
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We need this implemented for several customers where a certain IT manager is responsible for multiple sites and wants to be informed every time an incident is registered.  

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• Simon van de Westerlo
• Criado 1 de julho de 2014 06:21
• 0 voto