Chris Tamucci

Hello Brett and Nicole, thank you for the communication. Wanted to add and get your thoughts on our scenario.

We have Shipping Address Fields on the User Record in ZD. We are trying to figure out how to display those fields on the Ticket Form we are using as we test with ZD.

It appears you can only display Ticket Fields, on the Ticket Form. But our process requires that we grab shipping information on the ticket, that can then sync back to the customer record in our ERP system.

Seems like we might be able to display these fields on a custom ticket we have a developer build. i do not think the tag/action scenario would work since shipping address fields are completely different for all users. unless im not connecting the dots in my mind properly.

Please add my vote to include native functionality where we can display User Fields on the Online Ticket Form.

Thanks,

Alex - Big Agnes Inc.