Marissa Zugec, pmp
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Marissa Zugec, pmp comentou,
Our team would also like to be able to report in Guide with more flexibility on what criteria and content to show, such as pulling a view/list of articles by creator/editor, dates, including tags, etc
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Marissa Zugec, pmp comentou,
I want to vocalize again for this request that we are in need of a solution for agents submitting tickets, This need has not changed, and we continue to see others on the request that are in the sa...
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Marissa Zugec, pmp comentou,
Checking to see if this has been promoted for development yet? if not, will this be added for consideration in the near future?
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Marissa Zugec, pmp comentou,
Agree with Scott Patterson's comment, this was worded well, in that we need the same functions: Another reason for us is with automation of tickets flowing between two Zendesk instances with shari...
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Marissa Zugec, pmp comentou,
Sending in my vote on this- my use case is the same as all others mentioned- we need to allow internal staff to submit tickets - viewed as the end user.