Paolo Gaioni

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

We need to report on agents SLA adherence, not only on the current and last assignee. if 1st reply was missed by Agent A and then ticket is reassigned to Agent B, we need to see who missed the 1st ...

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• Paolo Gaioni
• Criado 3 de dezembro de 2021 09:45
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

@... Can you share the Javascript you are using?

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• Paolo Gaioni
• Criado 4 de junho de 2020 12:24
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Hello! I have been asked about this feature by multiple of our customers right now. What is the problem? Our customers cannot export their ticket list Why is it a problem? We have customers that h...

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• Paolo Gaioni
• Criado 19 de dezembro de 2019 08:05
• 0 voto