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Bernard Moriau

Entrou em 15 de abr. de 2021

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Última atividade em 12 de fev. de 2025

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Atividade mais recente por Bernard Moriau

Bernard Moriau comentou,

ComentárioBusiness rules

Is it possible to add the new CSAT placeholders? Thx

Exibir comentário · Publicado 06 de nov. de 2024 · Bernard Moriau

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Bernard Moriau comentou,

ComentárioReporting for Talk

under section Auditing call monitoring activity, the info should be updated
There is no history tab. the info is now available under Usage charges 
 

Exibir comentário · Publicado 24 de jul. de 2024 · Bernard Moriau

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Bernard Moriau criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

Is it possible to allow us either have (in messaging)
* a "Transfer to Ticket" answer (instead of transfer to agent) where at the end of the flow just a ticket gets created following standard rules
* the possibility of rewriting the text if no agents are online (we are currently offline...) 

This could allow our clients to use the messaging features without necessarily having to staff chat agents. A way of an advanced version of a user-form.

Publicado 13 de nov. de 2023 · Bernard Moriau

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Bernard Moriau comentou,

ComentárioManaging your email

Is there a possibility to add the following in this Article:

"If you have multiple brands, it is better to create the brands first
Then set up the forwarding and then add the external email address to the corresponding brands.
Tickets will be assigned to the right brand and the agent will use the correct reply address.

This in contrary to setting up all email address to the main brand first and make the routing changes afterwards. We experiences some issues with the latter solution 


Exibir comentário · Publicado 11 de mai. de 2022 · Bernard Moriau

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Bernard Moriau comentou,

ComentárioApps and the Zendesk Marketplace

Hi team, I have been told that as a customer you will only get billed for the agents that have access to the app.
Example: I have 2 teams - each 5 agents and via groups only one group has access to the app, i should only get invoiced for 5 licenses instead of 10) Is that a correct statement?

If so, is it possible to add this in the article (under "Restricting app access") that you should only get charged for the amount of agents having access to the app.

Exibir comentário · Publicado 28 de fev. de 2022 · Bernard Moriau

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Bernard Moriau comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I have a similar issue where my customer needs a regex field to be obligatory in the form regardless if accessed via form or widget. As it concerns card numbers / licenses it really would make sense to make it available in the widget

Exibir comentário · Publicado 28 de jul. de 2021 · Bernard Moriau

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Bernard Moriau comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

@... - indeed, the issue is that a chat is sometimes difficult to understand when analysing a ticket.

Exibir comentário · Publicado 19 de mai. de 2021 · Bernard Moriau

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Bernard Moriau criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Is it possible for a chat communication to be displayed in What’sApp style (own comment on right side in color - enduser comment on the left). This visualisation will be rapidly understood by all agents and makes it easier to follow a conversation 

Publicado 19 de fev. de 2021 · Bernard Moriau

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