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Yaniv Dayan

Entrou em 15 de abr. de 2021

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Última atividade em 13 de jan. de 2025

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Yaniv Dayan comentou,

ComentárioMeasuring success

[URGENT]

I can get the Satisfaction Rating using {{satisfaction.current_rating}}, and the Satisfaction Comment using {{satisfaction.current_comment}}.

But how do I get the satisfaction drop-down Reasons question result??

Exibir comentário · Editado 09 de jan. de 2025 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioMeasuring success

Tetiana Gron  Since we do not want to overload our users with survey emails, we built a whole set of triggers to send CSAT to the client's 5th ticket. I hope there will be something similar or some kind of random CSAT. 

Exibir comentário · Publicado 08 de jan. de 2025 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioTicket automation and collaboration

Hi Tetiana Gron  I'm not sure what you mean regarding ‘real’ or ‘test’ article - we published a long article within a section, and the generative search fails on the entire section. Only when we remove the long article, the generative search provide an answer from the section's articles. See my previous comment - 

 

Exibir comentário · Publicado 28 de nov. de 2024 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioTicket automation and collaboration

Tetiana Gron  - Have you looked at the bug that I reported? Do you have an answer?

How can I track this case?

Exibir comentário · Publicado 27 de nov. de 2024 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioTicket automation and collaboration

The Dropdown field should be Multiple Selection for multiple products.
Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.

Exibir comentário · Publicado 21 de jul. de 2024 · Yaniv Dayan

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Yaniv Dayan criou uma publicação,

PublicaçãoZendesk EAP - Entity detection

Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.

Publicado 21 de jul. de 2024 · Yaniv Dayan

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Yaniv Dayan criou uma publicação,

PublicaçãoZendesk EAP - Entity detection

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Publicado 21 de jul. de 2024 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioTicket automation and collaboration

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Exibir comentário · Publicado 21 de jul. de 2024 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioTicket automation and collaboration

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Exibir comentário · Publicado 21 de jul. de 2024 · Yaniv Dayan

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Yaniv Dayan comentou,

ComentárioTicket automation and collaboration

Hi Daniel Codesal  Can you add attachments from Teams and see them in Zendesk side conversation, and vice versa? 

I just wondering if this is a bug on our side or Zendesk's side. 

 

Exibir comentário · Publicado 27 de jun. de 2024 · Yaniv Dayan

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