Yaniv Dayan
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Yaniv Dayan comentou,
When will it be possible to add Cc to the ‘Side conversation via Email’ action in Macro? It is only possible to add 'To':
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Yaniv Dayan comentou,
Hi Brett Bowser, Nicole Saunders, and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?
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Yaniv Dayan comentou,
Hi David Gillespie, Testing the integration, I found that Light Agent can change the ticket's status (Solve, Pending, Open...) from Teams integration, as well as change the assignee and other custo...
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Yaniv Dayan comentou,
Is there anyone who actually OK with these changes? vote Up if you are happy with it / Down if you are not happy with it.
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Yaniv Dayan comentou,
Hi @..., Still, it could have been nice if the Jira integration could create a follow-up ticket for closed & locked tickets. Sometimes it takes years till the Jira issue is solved, and this means m...
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Yaniv Dayan comentou,
Hi Pippa Till ZD will find a solution (probably never) we decided that Tickets with a Jira issue will be submitted as On-Hold and not as Solved. Only after the Jira issue is fixed and an announceme...
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Yaniv Dayan criou uma publicação,
Grammarly cannot fix the content in side conversation
Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select...
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Yaniv Dayan criou uma publicação,
How to add a popup warning message to organizations / client's tickets?
RespondidaHi Zendesk Gurus, For situations where clients did not pay maintenance or having a temporary situation that requires the agents' attention, we would like to add a popup warning message on the organ...
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Yaniv Dayan criou uma publicação,
Pulling Organization fields into ticket's custom field
RespondidaHi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...
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Yaniv Dayan comentou,
Hi @... Actually, it was not easy at all to find the correct answer among all responses to this issue. I had to read and test everything until I found John's solution. My feedback - it will be rea...