Yaniv Dayan
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Atividade recente por Yaniv Dayan-
When will it be possible to add Cc to the ‘Side conversation via Email’ action in Macro? It is only possible to add 'To':
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Hi Brett Bowser, Nicole Saunders, and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?
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Hi David Gillespie, Testing the integration, I found that Light Agent can change the ticket's status (Solve, Pending, Open...) from Teams integration, as well as change the assignee and other custo...
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Is there anyone who actually OK with these changes? vote Up if you are happy with it / Down if you are not happy with it.
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Hi @..., Still, it could have been nice if the Jira integration could create a follow-up ticket for closed & locked tickets. Sometimes it takes years till the Jira issue is solved, and this means m...
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Hi Pippa Till ZD will find a solution (probably never) we decided that Tickets with a Jira issue will be submitted as On-Hold and not as Solved. Only after the Jira issue is fixed and an announceme...
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Hi @... - Maybe it's time that Zendesk will change the terminology of Good/Bad. I'm Satisfied/unsatisfied is enough. No one gives bad support, but sometimes the answer is not enough. For example, y...
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Grammarly could reproduce it and it is on their side. There is no workaround for that.
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Hi @... Funny, Grammarely is one of your clients, using Zendesk as their support ticketing system. How come they haven't seen this? I wrote them a message, and I will keep you updated if this is on...
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Hi @... Thanks for your reply. I actually got an answer from @... on this page: https://support.zendesk.com/hc/en-us/articles/203663206-Searching-tickets?page=3#comments Here's how to search fo...