John Meyer
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John Meyer comentou,
I just created a ticket via web widget and the email was from support@company.com. It did not create the support+123456@ email address. I don't believe it will create the unique email address if yo...
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John Meyer comentou,
I recently realized that I accidentally eliminated this problem when I connected an external address as the primary email address on this page: https://COMPANY.zendesk.com/admin/channels/talk_and_e...
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John Meyer criou uma publicação,
Accept and communicate tickets via Microsoft Teams with a bot
Microsoft Teams has become the primary communication method in my organization. It is also the only method we utilize where we cannot open and communicate tickets via Zendesk. Our support team is c...
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John Meyer comentou,
Teams is the primary communication app in our company and the only one that we cannot accept tickets with. We constantly reply to chats telling people to go open a ticket via email or web form. I w...
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John Meyer comentou,
I have created a trigger that works well to detect these tickets, notify the user, and automatically close the ticket. I currently have an automation to set the ticket from solved to closed after 1...
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John Meyer comentou,
Thank you so much for responding. I think their are multiple specific examples on this thread, but I also think I can concisely represent the common complaint here... Every single closed ticket ge...
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John Meyer comentou,
I would like this as well, but an alternative would be to put the code for the satisfaction buttons in the trigger that notifies the user/customer that the ticket has been solved: {{satisfaction.ra...