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Mike

Entrou em 15 de abr. de 2021

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Última atividade em 06 de jan. de 2025

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Mike comentou,

ComentárioCreating dashboards

Walter Bellante 
It would be very helpful to have already migrated dashboards from Zendesk so that we can copy further variants from there.
By the way, a large number of reports currently have to be updated manually after the migration, although these reports are available 1:1 in the prebuilt dashboards.

Exibir comentário · Publicado 14 de nov. de 2024 · Mike

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Mike comentou,

ComentárioCreating dashboards

What happens with the default dashboards which are already provided by zendesk?


Will Zendesk migrate them or provide new ones?

 

Exibir comentário · Publicado 11 de nov. de 2024 · Mike

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Mike comentou,

ComentárioHelp-Center-Anweisungen für Endbenutzer

It seems that since the new layout is active, I can no longer edit my profile. At least, this function does not appear in the 'logged in' state…

 

Exibir comentário · Publicado 10 de jun. de 2024 · Mike

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Mike comentou,

Comentário na comunidade Developer - Zendesk APIs

I think it is necessary to improve the Search API. We had to build a workaround that temporarily stores new users in a separate table. Other products like ServiceNow, for example, are much faster with their API. We don't see this behavior there.

Exibir comentário · Publicado 10 de jun. de 2024 · Mike

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Mike comentou,

ComentárioWorking with articles in the knowledge base

It is quite irritating that the content cue is also applied to tickets with the status "closed". This has just caused us some problems. As we understand it, closed tickets should not and must not change.

Exibir comentário · Publicado 05 de mar. de 2024 · Mike

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Mike comentou,

ComentárioTicketanpassung

Exibir comentário · Editado 07 de nov. de 2023 · Mike

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Mike comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Answer from Support

In diesem Fall handelt es sich um eine Einschränkung von Zendesk.
"Ansichten werden in Support nicht automatisch aktualisiert."

Dies ist nur der Fall, wenn die "Play-Schaltfläche" verwendet wird, dabei werden die Ansichten alle fünf Minuten aktualisiert.
Weitere Details dazu finden Sie hier:
https://support.zendesk.com/hc/de/articles/4408882039450-Arbeiten-mit-Tickets#topic_avj_hfg_vt 

Unter anderem gibt es auch Apps und Browser-Erweiterungen von Drittanbietern, welche dies ermöglichen, wie zum Beispiel die "Zendesk Auto Refresh" für Chrome:
https://chrome.google.com/webstore/detail/zendesk-auto-refresh/fienhnlhhgmpnedllhaofmbekocecghf?hl=en 

Weitere Details zu diesem Thema finden Sie unter anderem auch in dem folgenden Artikel:
Können Ansichten automatisch aktualisiert werden?
https://support.zendesk.com/hc/de/articles/4408827334042-K%C3%B6nnen-Ansichten-automatisch-aktualisiert-werden- 

Exibir comentário · Editado 29 de set. de 2023 · Mike

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Mike comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed.

 

Is Zendesk able to influence and improve this?

Exibir comentário · Publicado 29 de set. de 2023 · Mike

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ComentárioTicketautomatisierung und Zusammenarbeit

Exibir comentário · Publicado 27 de set. de 2023 · Mike

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Mike criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Agents can capture a contact in a side conversation that does not have an email address.

The side conversation is created successfully. However, no email is ever sent.

For side conversations via e-mail, it must be technically checked whether the contact has an e-mail address.

Publicado 27 de set. de 2023 · Mike

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