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Timothy Beutler

Entrou em 15 de abr. de 2021

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Última atividade em 09 de jul. de 2024

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Timothy Beutler comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I'm bumping this again with the hopes that Zendesk support will finally recognize that they have an issue with dictation in their Support App. I've made a new video showing how it works properly in TextEdit, but not in Zendesk Support.

https://www.dropbox.com/scl/fi/oykuq81oktpaxnq8iazcc/Zendesk-Dictation-doesn-t-format-properly.mov?rlkey=ni73saguwcnr35whqmrvlwp5f&dl=0

Exibir comentário · Publicado 09 de jul. de 2024 · Timothy Beutler

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Timothy Beutler comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

An update from my side:

Eric Thompson I do not have the issue of it looking empty - both internal and public comments accept text via dictation on macOS Sonoma.

Also, I no longer have the "crazy text repetition" reported earlier. However, what continually fails while using Dictation in Zendesk is formatting...phrases like "Next paragraph" have no effect in Zendesk, but function on any other website I visit.

Exibir comentário · Publicado 18 de jan. de 2024 · Timothy Beutler

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Timothy Beutler comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Nicolas Jepsen where did you find this information? We would really appreciate being able to know more, even if it is an EAP in Enterprise. Thanks!

Exibir comentário · Publicado 14 de jul. de 2023 · Timothy Beutler

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Timothy Beutler comentou,

ComentárioExplore recipes

I have the same issue as Julie above: the number of incidents is wildly inaccurate. Why?

Exibir comentário · Publicado 31 de mai. de 2023 · Timothy Beutler

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Timothy Beutler comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

AntonMi just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving on unnecessary scrolling. For long threads, scrolling all the way down can be a real PITA.

Exibir comentário · Publicado 23 de set. de 2022 · Timothy Beutler

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Timothy Beutler comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue.

 

Can you 

Exibir comentário · Publicado 30 de ago. de 2022 · Timothy Beutler

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Timothy Beutler comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

yes, this is super annoying!

Exibir comentário · Publicado 15 de mar. de 2022 · Timothy Beutler

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Timothy Beutler comentou,

ComentárioUsing AI agents for email and web form

Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email?

We want to make sure that users have access to suggested articles also later, not just when they submit the form. However, we find that users are more likely to click on an article if it is presented when submitting the ticket and that the suggestions via email are often ignored.

Thanks,

Tim

Exibir comentário · Publicado 01 de fev. de 2022 · Timothy Beutler

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Timothy Beutler comentou,

ComentárioAI agent basics

Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously?

Thank you!

- Tim

Exibir comentário · Publicado 01 de fev. de 2022 · Timothy Beutler

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Timothy Beutler comentou,

ComentárioMigrating to messaging

Hello!

Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification.

AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and Messaging. 

From what I can tell, Legacy Chat is basically out of use now.

For the rest of it, it's confusing to know things like:

- what's the real difference between Web Widget (Classic) and Web Widget?

- Does Messaging fully replace Live Chat?

There are a lot of things we like about the Web Widget (Classic) that don't exist in Web Widget, for example, like enabling customers to submit a contact form via the chat window.

We also don't want live chat at all, but want to use the Web Widget to offer articles to users or offer a contact form. So, we should use the Web Widget (classic) and not the new Web Widget, correct?

Exibir comentário · Editado 01 de dez. de 2021 · Timothy Beutler

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