Marie-Cathrine

1. Comunidade
2. Zendesk Suite Q&A
3. Help Center : Promoted Articles showing locked icon

Hi Salim, A lock icon next to an article title is indicating that the article is set to only be visible for agent and admins in the article settings. If this is not the case, the icon is most likel...

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• Marie-Cathrine
• Editado 29 de março de 2022 16:32
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Trouble with reporting on custom fields and creating clickable URLs

Hi Matt, What is the type of the custom field you want to use as a filter? If the field type is numeric or decimal, the field will be a metric in Explore and therefore can't be selected as a filter...

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• Marie-Cathrine
• Criado 22 de julho de 2021 19:04
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Count # of Visitors to Knowledge Base

Hi Matt, The kind of report you are looking for is currently not something that can be reported on in the Knowledge Base dataset in Explore. However, using the Support: Tickets dataset it is possib...

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• Marie-Cathrine
• Criado 21 de julho de 2021 20:04
• -1 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Number of escalations from one group to another

Hi Kai, Sorry for the late response. Even though you might have found a solution in the meantime, I would still like to give you my input on how you can solve this issue and create a report along t...

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• Marie-Cathrine
• Criado 21 de julho de 2021 17:32
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Number of escalations from one group to another

Hi Kai, You might be able to do something where you compare the previous value to the new value. But could you maybe elaborate a bit on what kind of report you want to create? Then I can better gui...

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• Marie-Cathrine
• Criado 25 de junho de 2021 08:17
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Can't relate tickets created query with filters

Hi Aguinaldo, Are the filters you have selected in the data filters from the same dataset that the query was build in? If not, that would most likely be the issue as they are not connected in any w...

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• Marie-Cathrine
• Criado 22 de junho de 2021 06:34
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Adding category images to the Copenhagen Theme

Hi @..., Try adding: align-items: center; to the .blocks-item-link class in the CSS. This should center the image. #helpsome regards,Marie-Cathrine SørensenDeveloper @ helphouse.io

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• Marie-Cathrine
• Criado 4 de maio de 2021 12:54
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Custom metric showing changes in a ticket field

You're welcome, glad I could help :) 

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• Marie-Cathrine
• Criado 17 de fevereiro de 2020 07:27
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Custom metric showing changes in a ticket field

Hi Jessica, Here is how I would do it: Paste the formula from above into where you create calculated metrics Access the ticket fields endpoint from the API: your-subdomain.zendesk.com/api/v2/ticke...

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• Marie-Cathrine
• Criado 14 de fevereiro de 2020 16:38
• 0 voto