
Tim G
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Atividade mais recente por Tim G-
Tim G comentou,
Hi Barry Neary, oh, yep there were a couple of sticking points for our particular workflow: 1. We really wanted a 'ping all' approach when a new message convo comes in - rather than it automaticall...
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Tim G criou uma publicação,
Move personal customisations to an agent-specific (profile) setting instead of company-wide
Hi Team! Apologies if this has been asked before - I did have a search around, but couldn't find anything! In short, there are more and more settings which have been introduced to the admin center ...
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Tim G comentou,
Out of interest, I understand why most of the options under People > Team > Roles > Admin are greyed out (makes sense that you shouldn't be able to take away permissions from the Admin role and loc...
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Tim G comentou,
Just as an update to this, looks like at some point, this has been increased to 100 options in the list, rather than 20! Which is definitely an improvement, however still gives us quite a few stumb...
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Tim G comentou,
Hi Team! I know this isn't directly related to this, but has anything changed around limitations to the number of options shown in a drop-down custom field, with the changes above? Reason I'm aski...
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Tim G comentou,
Hi Lisa! Yep that's definitely one workaround, but I think there'll land up being more than 20 countries per sub-group if we did e.g. EMEA/APAC/AMERICAS etc. Unless we started splitting out into ev...
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Tim G comentou,
I put a comment on this post too (https://support.zendesk.com/hc/en-us/community/posts/5013655314970/comments/5910400610586), but it'd be awesome if there was a way to de-activate/disable the text ...
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Tim G comentou,
We're seeing the same issues with customer confusion and frustration about "where to type" - because the free text input box isn't de-activated / greyed out. I raised a ticket with Zendesk support ...
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Tim G comentou,
Just came here on advice from Zendesk support, to add my voice to this feature request please! We also really need the ability to change the idle timeout for agents. We are using messaging, and are...
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Tim G comentou,
Ah awesome - thank you Jacquelyn Brewer :)