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Jason K

Entrou em 15 de abr. de 2021

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Última atividade em 28 de dez. de 2023

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Jason K comentou,

Comentário na comunidade Q&A - Help center and community

Hey Ifra Saqlain, I was curious if you had any advice for how to manipulate the code above to either:

  1. Target a specific community topic
  2. Target a rolling date (meaning "any post older than x number of years")

Thank you 🙂

Exibir comentário · Publicado 18 de fev. de 2022 · Jason K

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Jason K comentou,

Comentário na comunidade Q&A - Help center and community

Hi Ifra Saqlain, this solution worked for us! I appreciate you sharing. 

Exibir comentário · Publicado 08 de fev. de 2022 · Jason K

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Jason K comentou,

Comentário na comunidade Q&A - Help center and community

Thanks Ifra Saqlain, let me give it a try and see how it works out.

Exibir comentário · Publicado 31 de jan. de 2022 · Jason K

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Jason K criou uma publicação,

Publicação Q&A - Help center and community

Hi @...,

Back in May of last year you provided some helpful information about potentially using the API to move or delete posts from a particular date range. It seems the post has been deleted as my original links to it no longer work. I was hoping to get some information about identifying community posts of a specific date range and closing them for comments. Is this possible?

The use-case is:

We are a software company and as such, a lot of our older posts report issues and provide feedback about a state that our software is no longer in. In an effort to encourage folks to start create new posts instead of commenting on old posts we were hoping to close comments on posts before a certain date. 

Any advice or info would be greatly appreciated.

Publicado 28 de jan. de 2022 · Jason K

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Jason K comentou,

ComentárioSetting up Zendesk Guide

Hi there,

I have a similar experience as @.... I'll echo the same questions here:

  • I'd love to know what criteria the filter uses to determine something is spam.

Specifically, because I had a team member in support reach out saying that an end user had been posting for the past week and eventually noticed her posts weren't showing up in the community. After the support person reached out I took a look in the Spam filter and low and behold, it was there - along with other content. We recently started a contest encouraging end users to post in the community and we have had an influx of posts coming in. This is the only thing I can think of that would trigger the filter but again, I'm not quite sure why.

  • It looks like I "Follow" the Spam queue, but I received no indication that these posts were considered Spam

I'll have to wait to see if I start getting them now based on @...'s news.

Exibir comentário · Publicado 28 de abr. de 2021 · Jason K

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Jason K comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Hi Vladan

Novice here. If we are using a Lotusthemes Zendesk theme and there is no document.ready in the JS file where would one paste the code?

(*Edit)

Just realized the theme is using document.on, does this change the procedure?

Exibir comentário · Publicado 11 de abr. de 2019 · Jason K

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