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Tejas
Entrou em 15 de abr. de 2021
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Última atividade em 15 de fev. de 2023
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Atividade mais recente por Tejas
Tejas comentou,
time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.
I hope this helps.
Thanks & Regards,
Tejas Patil
Exibir comentário · Publicado 15 de fev. de 2023 · Tejas
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Tejas comentou,
To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.
I hope this helps.
Exibir comentário · Publicado 16 de jan. de 2023 · Tejas
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Tejas comentou,
Thanks Gab, that's helpful.
Exibir comentário · Publicado 03 de jan. de 2023 · Tejas
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Tejas comentou,
Hi Team,
Need your help in building an attribute function like,
If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"
I tried to build using below but it only returns value of B when A is blank,
IF ([A] = NULL) THEN
[B]
ELIF ([B] = NULL) THEN
[C]
ELIF ([C] = NULL) THEN
[D]
ELIF ([D] = NULL) THEN
[A]
ENDIF
Thanks,
Tejas
Exibir comentário · Publicado 14 de dez. de 2022 · Tejas
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Tejas comentou,
a Permanently deleted user was rehired and now we have created a new account for the user.
Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.
I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.
Any idea what could be the issue here?
Exibir comentário · Editado 21 de jul. de 2022 · Tejas
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Tejas comentou,
Hi Team,
"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."
Seems this is not applicable with the agent workplace, is it correct?
In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(
Exibir comentário · Publicado 14 de out. de 2021 · Tejas
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Tejas comentou,
Before you migrate is a broken link
Exibir comentário · Publicado 12 de out. de 2021 · Tejas
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Tejas comentou,
@... are you looking for something like below?
Exibir comentário · Publicado 27 de jul. de 2021 · Tejas
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Tejas comentou,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
Exibir comentário · Publicado 27 de jan. de 2021 · Tejas
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Tejas comentou,
Would like to see this feature soon..
Exibir comentário · Publicado 22 de mai. de 2020 · Tejas
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